Return and Refund Policy

As the products and services provided by ExpertCustomBoxes.com are tailored to meet the unique specifications of each client, it is advised that customers notify the company at info@ExpertCustomBoxes.com within three working days of receiving their order if the delivered items are defective or do not meet the agreed specifications. Chargebacks are not permitted; however, if the issue is confirmed to be due to an error on the company’s part, ExpertCustomBoxes.com will reprint the order at no additional cost. Expert Custom Boxes management team will assess and determine the defect. Customers must return the complete order within ten working days at their own expense, along with adequate documentation, including digital images of the flaws, to facilitate an accurate reprint. In cases where the fault is determined to be the client’s, but they still seek a refund, the printed order must be returned to the company. Refunds will be issued after deducting the product’s setup and shipping costs.