Term and Services

By using the website, users constitutes agreement to the following terms and conditions. ExpertCustomBoxes.com reserves the right to amend these terms and conditions any time with or without prior notice. We encourage you to visit this page regularly.

At ExpertCustomBoxes.com, we retain ownership of the materials used in producing printed products. These materials are not sold or shared with any third party. We reserve the right to distribute free samples of your printed products and feature them on our website for display purposes.

Ownership of Copyrights:

Accessing our website, you acknowledge and agree that all content, including text, data, software, photographs, graphics, images, illustrations, maps, designs, icons, and other materials, collectively referred to as "Our Website Contents," are the property of ExpertCustomBoxes.com and its third-party providers. Any copying, modification, storage, republishing, transmission, or distribution of "Our Website Contents" without our written permission is strictly prohibited.

Website Usage Guidelines:

You are responsible for any material, including pictures, music, or writing, that you upload, share, publish, or distribute through our website. By doing so, you agree that such material, whether used independently or in collaboration with Our Website Contents, will not include any text, images, designs, trademarks, service marks, or copyrighted works belonging to third parties unless you have obtained proper authorization from their rightful owners. You also agree to not upload, share, publish, or anyway give out or disperse through our website any web content that is unpleasant. You also agree not to infringe on the intellectual property rights of ExpertCustomBoxes.com or any third party.

We do not oversee or regulate the content posted by users or customers on our website and therefore cannot guarantee its accuracy, integrity, or quality. Under no circumstances shall we be held responsible for any content you may encounter that you find offensive, indecent, or objectionable.

You acknowledge that ExpertCustomBoxes.com and its authorized representatives have the right, but not the obligation, to remove any content that violates the terms of service or is deemed objectionable at their sole discretion. We may retain content and disclose it if required by law, or if such disclosure is necessary to: (a) comply with legal requirements; (b) enforce the terms of service; (c) address claims that content infringes on third-party rights; or (d) protect the rights, property, or personal safety of our website, its users, and the public.

You are responsible for providing accurate and current information for the processing of your orders and requests. Our website is not intended for use by bots or any automated systems. Any fraudulent activity on our site that violates these terms of service will result in legal action.

By accessing our site, you affirm that you possess the necessary permissions, rights, and authority to place an order, and you grant ExpertCustomBoxes.com the authorization to produce the products on your behalf. By using our site and placing an order, you confirm that you are of legal age and capable of entering into binding legal agreements, assuming responsibility for any liabilities arising from your use of our website.

You are solely accountable for safeguarding your password and managing access to your registered account. You acknowledge that you will be held responsible for all orders, requests, or other actions carried out through your account. When you or anyone granted access by you places orders using your password, you provide us with an unrestricted, royalty-free, and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the content on the website and the printed product, solely for the purpose of storing designs or processing print orders.

Certain sections of our website require users to register their email addresses, names, and create a password for future access to the password-protected areas. We reserve the right to request additional personal and business information before completing your account registration.

You are entirely responsible for maintaining the confidentiality of your password and must not share it with anyone else. If an unauthorized user gains access to the password-protected area of the site due to your actions or lack of precautions, you agree to be held liable for any resulting unauthorized use.

By using our website, you consent to the collection and use of your information as outlined in the ExpertCustomBoxes.com "Privacy Policy." You confirm that you have read and understood our Privacy Policy, and that your personal and business information will be collected and utilized in accordance with the terms set forth in the policy.

Liability and Indemnity Limitations:

You agree to defend, indemnify, and hold harmless ExpertCustomBoxes.com, including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors, from any claims or damages arising from any claim or assertion made against the company due to the alleged wrongful acts of customers or unproven printing performed on products by the company, as requested by the customers. This includes claims that: (a) infringe upon any legal rights of an individual; (b) feature content that is malicious, abusive, or offensive; or (c) stem from unauthorized access to any password-protected area of our website. You agree to indemnify and safeguard us from any loss, harm, damage, or destruction caused by such claims, including, but not limited to: (1) defending the company against any assertions, (2) covering any resulting judgment or award, and (3) reimbursing us for any legal fees and costs incurred.

Under no circumstances will ExpertCustomBoxes.com, including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors, be held liable for any injury, death, loss, claim, damage, act of God, accident, delay, or any special, punitive, incidental, or consequential damages of any kind, whether arising from contract, tort, or otherwise. This applies to any issues related to the use of our website, any delays or inability to access our website, or any information, software, data, products, or services obtained through our website, even if a party has been informed of the potential for such damages.

In no case shall our total liability to you for any damages, losses, or causes of action, including but not limited to negligence, arising from this agreement or your use of our website, exceed the amount you paid to ExpertCustomBoxes.com for the respective order or request.

Refund and Return Policy:

If your product has a printing fault or does not match your specifications, you must notify us ExpertCustomBoxes.com within 3 working days of receiving your order. For defective or incorrectly printed items, we offer a reprint of your original order but do not provide a refund. The management team will inspect and verify the defects. Customers are required to send digital photos of the defective product to the company at their own expense within 7 business days to qualify for a reprint.

Payments, Order Processing, and Cancellations:

All prices displayed on our website are in U.S. Dollars (USD), and payments for orders must also be made in U.S. Dollars. Due to the customized nature of our printing products and services, production on your order will not commence until full payment, including all applicable charges, taxes, shipping, and handling fees, is made using a credit card or an approved payment method.

As part of the order process, customers are required to approve a proof (either an electronic file or a hard copy) of their printing product or service. Once the proof is approved, the printing job is sent to press. After approval and submission to press, no changes can be made to the artwork files, job details, or turnaround times.

Customers have up to 4 hours after proof approval to cancel their order, subject to a $25 fee and 5% of the total order amount. Cancellations beyond the 4-hour window, but within 24 hours, are subject to a charge of 50% of the total order amount to account for prepress work and related costs. We cannot guarantee that cancellations will be accepted beyond the 24-hour timeframe.

Sales Tax Policy:

Sales tax is applied to orders shipped within the state of IL. If you are exempt from tax, kindly provide your tax exemption certificate when placing your order.

Customers Submitted Artwork/Files:

Our design and technical teams produce electronic or physical proofs based on the artwork/files provided by website users or customers. To ensure high-quality printing, your submitted artwork/files must be at least 300 dpi (dots per inch) at the intended final size and in CMYK color format. If your files do not meet the 300 dpi resolution requirement for the final size and are not in CMYK format, we cannot be held accountable for any resulting issues, such as blurriness, distortion, pixelation, or color discrepancies caused by converting to CMYK.

Customers who place an order are responsible for any discrepancies in the printed work that may arise due to the orientation or sequence of their order. Our employees take every precaution to prevent any issues, but ExpertCustomBoxes.com is not liable for any loss of printed orders. By uploading artwork or files to our website, you confirm that the material you submit is legally owned by you.

We reserve the right to reject any order that, in our judgment, may be illegal or infringe on the rights of any third party. You assume full legal responsibility for the content of the material processed and printed as per your instructions. We reserve the right to refuse an order without disclosing a reason. Please be aware that we do not accept offensive, indecent, or inappropriate material for printing.

Design Orders:

ExpertCustomBoxes.com does not offer refunds or credits for any design services orders. Customers are only permitted to cancel the order for design services, and in such cases, the full payment will be nonrefundable.

Proofs and Color Accuracy:

Users and customers of our website must approve the proof (either electronic or hard copy) of the printing products or services they request. No job will proceed to printing without your approval of the proof. As a customer, it is your duty to update and examine the proof. We are not liable for delays in the order caused by customer's non-approval of the proof. Please be aware of the turnaround times listed on our website, as production begins only after you approve the proof.

Before approving your proof, please review it carefully. Ensure that it matches the original file, checking for any errors in layout, text, spacing, punctuation, image placement, proportions, bleeds, crops, and final text. Electronic proofs do not display transparency, overprint issues, or color shifts from RGB or Pantone to CMYK. Additionally, be aware that the application of UV coating or lamination may alter or change the appearance of the printed colors. We are not responsible for the final color appearance of laminated product(s).

Customer Holds Full Responsibility for the Final Approved Proof Content:

We will strive to reproduce the colors from the submitted print-ready files as accurately as possible, but exact matches in color and density cannot be guaranteed. Due to the inherent limitations of the printing process and the ink requirements of adjacent images, color reproduction accuracy is not assured. When you place an order you agree to this drawback of the system. You acknowledge and accept this limitation. While we will make every effort to match the gradient density of each color, we are not responsible for any color discrepancies between the submitted files and the final printed product or the actual artwork they represent. No reprints will be issued for color variations resulting from the printing process. We do not take responsibility for color matching or ink density on approved screen proofs. If you require guaranteed color accuracy, we recommend ordering a hard copy proof, which will incur an additional charge.

No Liability for Errors:

ExpertCustomBoxes.com is not responsible for errors in the final product resulting from any of the following: misspellings, grammar mistakes, damaged fonts or graphics, bleeds, punctuation issues, incorrect or missing folds, die lines, crop marks, transparency issues, cracks on folds, overprints, finished product defects, or size discrepancies. ExpertCustomBoxes.com does not typically use gang printing for most products. However, based on the specific requirements of our website users and customers, we may select the most suitable printing method for each individual print item.

Overruns Underruns:

We normally deliver the exact quantity of goods ordered, along with a small additional amount at no extra cost. In the case of an underrun, you will be billed for the actual quantity delivered. In accordance with standard trade practices, we deliver within a range of plus or minus 5% of the ordered quantity.

Order Production Time, Shipping, and Delivery:

Production speed and printing turnaround begin once your artwork/files have been uploaded, reviewed, and approved by our prepress department, the press-ready proof (either electronic or hard copy) has been approved, and full payment, including applicable taxes, shipping, and handling fees, has been received. During the order placement process on our website, you can select your desired production speed, which determines the number of business days required to print and prepare your order for shipment. Please note that your proof approval must be received before 10 AM Central Standard Time (CT).

We make every effort and ship your orders in a timely manner. Under no circumstances shall ExpertCustomBoxes.com be liable for any consequential or damages resulting from delay in shipment or delivery. You agree not to hold ExpertCustomBoxes.com liable for delays in shipments caused by bad weather, shipping company delays, customs clearance issues or any other circumstances beyond our direct control. In case of delay, due to technical problems or equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.

You agree to cover all customs duties and fees for goods shipped to their designated locations. It is the customer's responsibility to arrange for customs clearance for shipments delivered outside the United States.

ExpertCustomBoxes.com provides a Standard shipping option of 10 to 12 business days for product delivery, as well as expedited shipping plans of 6 or 8 business days (with 2 to 3 business days for ground shipping) to a single location per order within the USA, with no limits on quantity or weight. Additional destinations will incur extra charges. We do not guarantee specific shipping or delivery times and are not responsible for any delays, loss, damage, or theft of printed products during transit. ExpertCustomBoxes.com is not liable for any damages that occur during shipping. Claims for lost or damaged shipments may be filed after 6 business days from the date of shipment.

If you provide an incorrect shipment delivery address or make any errors when submitting the full delivery address, we will apply additional shipping and handling fees for re-shipment.

Changes to our Website and Terms and Conditions:

Expert Custom Boxes reserves the right to modify any part of our website or Terms and Conditions at any time, with or without prior notice to customers of ExpertCustomBoxes.com. Any updates will be in effect as it become part of the terms and conditions upon being implemented. By continuing to use the website after such changes, you agree the new changes.

Getting in Touch with ExpertCustomBoxes.com:

In case of any query info@expertcustomboxes.com.